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Fix bug with your order

Use this folio to help understand and fix issues with your guild.

Fix shipping bug

If there are problems with the shipment of your club, apply the tips below to assistance.

Delayed orders

Why orders get delayed

Payment issues
Incorrect or incomplete shipping address
Harsh conditions conditions
Inventory issues
Delivery carrier delays

Tip: If you paid for expedited shipping and your order arrives tardily, you go a refund of the aircraft fees for whatsoever delayed part of the shipment. When you take multiple shipments in your order, the total shipping fee is dissever beyond the shipments. If at that place'due south a delayed shipment, yous get the aircraft fee for that function of the shipment refunded.

Find your updated commitment date

On your computer, get to your "Order History" page.
Check your new commitment date.

Track your delayed order

Important: If tracking ID is available in your area, you can track your society.

On your figurer, go to either:
- Your "Order History" page or
- The e-mail that says your club shipped.
Check the tracking link of the delivery carrier.

Cancel your guild

On your computer, go to your "Lodge History" page.
Find the order to cancel.
Click Cancel society. If the "Abolish order" button is missing, it's too late to cancel.

Canceled orders

Why orders become canceled

Payment issues
Bad shipping address
Long delays
Terminate of life or end of auction items
Orders shipped to unsupported countries or regions, Post Role boxes, or military machine addresses

Tip: If at that place's a cancellation, since the order stays in the warehouse, you don't get charged. As well, funds put on hold render to you.

Fix a canceled order

If there's a payment or address issue, correct the problem and try to guild again.

Annotation: If you lot placed an guild as a guest without signing into your Google account and your society failed due to a payment result, your order will be canceled and you'll demand to make another purchase.

For more details, check the Google Store Sales Terms.

Damaged on inflow or other issues

If your order is damaged or there's some other problem:

Have photos of the item or box.
On your estimator, contact Google Back up. Be prepare to share the photos.

Didn't receive package

If you lot go an email that confirms your delivery, merely you don't receive the packet, yous tin can:

Cheque the tracking page on the delivery carrier website: Brand sure that the tracking folio says "Delivered." Y'all tin can find the tracking number on the email that says your order shipped or on your "Order History" folio.
Check that the shipping address is right: Y'all can find the shipping accost in the emails yous receive about your society or on the "Order details" folio. Get to your "Order details" page through your "Society History" page.
Bank check the nearby area: You can also check with neighbors.
Wait up to 48 hours: After the tracking website says "Delivered," y'all can wait to allow for unexpected delays. To check the status, contact the commitment carrier directly.

If your order is yet missing, contact Google Support.

Undeliverable or incomplete aircraft address

Undeliverable address

If your shipping address is undeliverable, your order gets canceled. Then yous receive an electronic mail that says your info isn't valid.

Incomplete aircraft accost

If your aircraft accost is incomplete, you can:

Update your address on your "Order details" page: Update at about an hour after you place the club.
Change your accost with Google Support: If it's too late to update your address, the amanuensis can ask you to cancel the order and place a new 1. You can also contact the delivery carrier to concur the parcel for pickup.

If these options don't work, the delivery carrier may render the bundle. To get a refund, contact Google Back up.

Fix payment bug

If your card gets declined, you can update your payment info inside 7 days.

Update your info through email

In your notification email, click Prepare payment method. If you receive an error message, brand sure you sign in from the aforementioned electronic mail business relationship.

Update your info with Google Pay

On your calculator, sign in to Google Pay. Be sure to use the same email account.
In the activity tab, discover the order ID.
On the gild, click Fix payment method.
In the new window, modify your info.

Larn more about what to do if y'all permanently airtight your payments profile.

Check if your card is accepted

To bank check if your update is successful:

Wait for one or 2 hours.
On your reckoner, sign in to Google Pay.
Check if the "Fix payment method" push shows upwards. If it'southward there, try to update the payment info again.

If you lot try to update again and it doesn't work:

Make sure the billing address matches the ane on your payment card: Learn more about how to change your home or billing address.
Check that your payment method info is right: Learn more about how to edit your payment method.
Try a new card: Try to update to a different card with the "Set payment method" button.

Important: If the payment doesn't work, the order cancels afterwards seven days. In that instance, place a new guild.

Why cards get declined

Your card tin get declined for many reasons:

Mistake with the carte du jour number: Enter your card number again.
Expired credit bill of fare: If your card isn't expired, make certain to enter the right date.
Mistake with the security lawmaking: Double-check the code and enter it once more.

If yous notice an upshot with the bill of fare details, update your carte information.

If your billing address doesn't match the 1 at your bank, check that your Google Pay billing address matches the i on file. Acquire how to modify your billing address.

If you still can't go your card to work, contact your card provider.

Manage mistake messages

If you lot can't complete your buy considering of an fault message, effort these steps before you contact usa.

"Your transaction can't exist completed"

If you're asked to provide more info after you get this message, follow the on-screen instructions. Otherwise, endeavor these deportment:

Use a different payment method.
Check whether the billing address for your payment method matches the address in your Google Pay settings. If they don't lucifer, update your address on Google Pay. Then endeavour over again.
If you lot use guest checkout, sign in to your Google Account. If you don't have one, create an account first.
If you pay with a credit menu, contact your bank or financial establishment nigh this transaction.

"Unable to consummate transaction: expired card"

"Unable to complete the transaction. Delight utilize another form of payment."

Important: These steps as well utilize when you go the error message: "Your payment didn't go through. Delight try a dissimilar payment method or effort again later on."

Footstep ane: Check if your card is up to date

If information technology isn't, update your payment method.
Endeavour to order once more.

Pace ii: Check your payment account

Cheque if there's enough money in your account.
If there's still issues, contact your banking concern near your account.
Try to society again with a different payment method.

"Your payment was declined due to an issue with your account"

You can become this bulletin considering there'due south a suspicious purchase in your account. Y'all tin too go this bulletin because we need more than info to:

Protect your account against fraud
(EU residents) Comply with European union police

To fix the issue:

On your reckoner, go to Google Pay.
Human action on any alerts or requests. Before you order, brand sure to verify your identity.
Brand certain your proper name, address, and payment info are up to engagement.

"Unable to process payment: low card balance"

Check your account balance or contact your bank.

"This transaction couldn't be completed. Contact your Google Workspace administrator to ready it"

If you get this fault, then your company or school set your business relationship. To set up this issue, contact your Google Workspace ambassador.

Tip: If you're an administrator, larn how to fix the billing effect.

Find your administrator

Your administrator tin exist:

Someone in your Information technology department or Help desk at a company or school
The person who manages your email or website
The person who gave yous your username

Ineligible or unavailable payment card

Card is unavailable & needs verification

If your card is unavailable and the message says "verify on pay.google.com," or "verify in your Google Account's payment methods," your card is reported as stolen. Before you employ the carte du jour again, you must verify it:

On your computer, go to Google Pay.
Sign in to your account:
- If you accept multiple accounts: Sign in to the business relationship with the unavailable card.
- If you don't employ Google Pay: Get to your account'southward "Payment methods" page.
Click Payment methods.
Adjacent to the carte du jour that says "Verification needed," click Verify Become lawmaking.
Detect the verification code. The code is the terminal half dozen digits of the temporary agree chosen "GOOGLE" on your card statement. The hold is less than $1.95 USD. You may get the code right away, only sometimes information technology tin take upwardly to vii days.
Return to your account.
Enter the verification code.

Bill of fare is unavailable & ineligible

If your carte du jour is unavailable and you lot go a message that your card is ineligible, try to club with a different card.

If the card you lot want to use isn't listed, follow the instructions on the screen to add together a new card.

Related resources

About your buy:

Return a device for a refund
Repairs, replacements & warranties
Merchandise in your old phone
Request a cost friction match
Pay for your Google Store purchase over time (Financing)

More from Google Store:

Get Preferred Care from the Google Store
Nest Cameras and Doorbell setup and installation
Buy and manage Nest Aware
Visit the Google retail store in person

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Source: https://support.google.com/store/answer/6160259?hl=en

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